FAQ

Help

Quick answers about the hats, colors, shipping and orders. Still stuck? Contact us.

The hats

What is HooDawg & Co.?

An apparel company that believes in bold. One word across the front of a rope cap, and the word always means more than one thing.

What hat do you use?

Our rope caps are Richardson 258s: structured, 5-panel and mid-profile, with a curved bill, a braided rope across the bill and an adjustable snapback.

What size is it?

One size fits most, with an adjustable back.

What is 3D puff embroidery?

Raised embroidery. The letters stand up off the front of the cap instead of lying flat.

Why one word?

Because one word can do the work of a paragraph. SALTY, STUFFED, HOTDOG: each one reads at least two ways. Pick the one that sounds like you.

How do colors work?

Each design is one product. Pick a color on the product page. The color name lists the cap, the rope and the lettering, for example "Kelly/White · Gold".

How do I care for my hat?

Spot clean only. No washer, dryer or bleach. Don’t crush the puff.

Are these official team or school hats?

No. HooDawg hats don’t use team, league, school or city names, and GAMEDAY colorways are named by color only. HooDawg & Co. isn’t affiliated with or endorsed by any team, league or school.

Orders & shipping

Are your hats made to order?

Yes. Every hat is made after you order it, by our production partner. That’s why it takes a little longer than something off a shelf.

How long until it gets to me?

Made to order. Usually delivered in 5–10 business days. Delivery times are estimates, not promises.

When do I need to order for Thanksgiving?

Order by Friday, Nov 6 for estimated delivery before Thanksgiving.

What does shipping cost?

$6.99 for the first hat, plus $2.00 for each additional hat. We ship within the United States.

Do you ship outside the U.S.?

Not right now. We ship to US addresses only.

I ordered more than one hat. Why did they come separately?

Hats can ship in separate packages, so a multi-hat order may arrive in more than one box.

How do I track my order?

You’ll get an order receipt by email when you order. When your hat ships, you’ll get a shipping notice with tracking.

Can I change or cancel my order?

Orders go into production as soon as they’re placed, so we can’t change or cancel them.

Can I return my hat?

Every hat is made to order, so we don’t take returns or exchanges for change of mind. See Shipping & Returns.

My hat arrived damaged or misprinted. What now?

Send us a photo within 14 days of delivery, with your order number. We’ll replace it free, or refund it if we can’t replace it.

My package never arrived.

Let us know within 14 days of the estimated delivery date, with your order number, and we’ll sort it out with the carrier.

How do I pay?

With the payment options shown at checkout, including Google Pay and Amazon Pay express checkout. Sales tax is added at checkout where it applies.

Everything else

Where can I see new drops?

Instagram: @hoodawgco.

How do I reach you?

Email [email protected] or use the form on our Contact page. We reply within 1–2 business days.